Check-in \/ Check-out<\/strong><\/p>\n Check in is from 3.00 pm on the day of arrival.\u00a0 Please advise us if you wish to check in after 7pm.<\/p>\n Check-out is by 11.00 am on the day of departure.<\/p>\n Requests for an early check-in cannot be guaranteed in advance under any circumstances and are subject to availability on the day.<\/p>\n Requests for a late check-out cannot be guaranteed in advance under any circumstances and are subject to availability on the day. Late check-out is charged at \u00a315.00 per hour, subject to availability.<\/p>\n Accessibility<\/strong><\/p>\n Please make our team aware of any disabilities prior to arrival, so we can cater for you in the most efficient and helpful way.<\/p>\n The Tontine Hotel has wheelchair access to the property and a lift serving our rooms in our annex, however, please note that none of our rooms are classified as disabled access bedrooms.<\/p>\n In the rare occasion of our lift being out of order, we will endeavour to provide alternative ways to access your room (e.g. stair lift), however this cannot be guaranteed.<\/p>\n Family Rooms & Twin Rooms<\/strong><\/p>\n The Tontine Hotel offers a limited amount of Family Rooms which can also be booked as Twin Rooms direct with the hotel via phone 01721 720 892 or email reception@tontinehotel.com<\/p>\n Please note that the maximum occupancy for one room is based on 2 adults, subject to availability.<\/p>\n Our Family Rooms can accommodate up to 2 adults and 1 child, subject to availability.\u00a0 Additional children in Family Rooms can be arranged directly with the hotel, subject to availability and supplements apply.<\/p>\n Child supplements<\/strong><\/p>\n Infants up to the age of 3 years stay free (Bed & Breakfast basis).<\/p>\n Children between the age of 4 and 15 in a Family Room on a Bed & Breakfast basis are charged as follows:<\/p>\n 1st & 2nd child 4 \u2013 15 years: \u00a315.00 per child (Bed & Breakfast basis)<\/p>\n Dinner is charged based on consumption from the dinner menu.<\/p>\n Restaurant Reservations<\/strong><\/p>\n The Tontine Hotel highly recommends booking your restaurant reservations prior to check-in as availability can be limited and cannot be guaranteed.<\/p>\n Breakfast is served 7.30am \u2013 9.30am Daily<\/p>\n Lunch is served 12.00pm \u2013 2.30pm Daily<\/p>\n Afternoon Tea is served from 3.00pm \u2013 5.00pm Daily<\/p>\n Dinner is served 6.00pm \u2013 8.00pm Daily<\/p>\n Other times may be accommodated by prior arrangement.<\/p>\n Please advise our team of any dietary requirements or allergies prior to check in, so our head chef can endeavour to accommodate your requirements where possible, subject to availability.<\/p>\n A service charge of 5% will be applied to food orders.\u00a0 100% of this goes to our employees.<\/p>\n Pet policy<\/strong><\/p>\n The Tontine Hotel offers a limited amount of pet friendly rooms, subject to availability.\u00a0 Please book these direct with our team via phone 01721 720 892 or email reception@tontinehotel.com<\/p>\n The pet charge is \u00a310.00 per pet per night.<\/p>\n Pets are allowed in the following areas of the hotel: pet friendly hotel rooms, the bar and bistro, provided that they are kept on a leash or in a cage in public areas of the hotel. All other areas of the hotel are not pet friendly including the main restaurant and lounge area.<\/p>\n Please do not leave your pet alone in your room for the safety of our Housekeeping staff.<\/p>\n Minimum booking age<\/strong><\/p>\n The minimum age for a guest checking into The Tontine Hotel is 16, subject to possession of a valid payment method in their name (credit or debit card).<\/p>\n Pre-authorisation<\/strong><\/p>\n Your credit card on file will be pre-authorised with \u00a30.01 to verify your payment method which is refunded immediately.<\/p>\n Wifi<\/strong><\/p>\n The Tontine Hotel offers complimentary Wifi access for all guests.<\/p>\n The Tontine Hotel endeavours to keep their wifi connection in working order at all times. In the event of maintenance issues or general issues with the wifi connection, the hotel will endeavour to notify the guest where possible, however no refunds or reductions of rate will be given to the guest as this is a complimentary service provided.<\/p>\n Damages<\/strong><\/p>\n Damages to the hotel and facilities will be charged to the guest at \u00a3200 or the value of the damages, whichever is higher.<\/p>\n Non-Smoking Policy<\/strong><\/p>\n The Tontine Hotel has a strict non-smoking policy. Please use the designated smoking areas of the hotel. \u00a0A fine of \u00a3500 will be charged to guests smoking in their rooms and management reserves the right to evict guests who have been found smoking in the property.<\/p>\n Cancellation Policy<\/strong><\/p>\n Your right to cancel<\/em><\/strong><\/p>\n Best Available Rate<\/strong><\/p>\n Best Available Rate room bookings may be cancelled 72 hours or more before 3pm on the arrival date. If you cancel your reservation before 72 hours or more before 3pm on the arrival date and have paid for the room in advance by debit\/credit card, a full refund will be processed to the same debit\/credit card normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.<\/p>\n If you cancel a reservation less than 72 hours before 3pm on the day of arrival (including any \u201cno show\u201d) and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night\u2019s total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner and breakfast (the following morning). A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.<\/p>\n If you decide to shorten your stay you must inform reception at the hotel that you are staying in by 11am on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night\u2019s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.<\/p>\n The first night of any booking made after 11am on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable in the event of a cancellation (including any \u201cno show\u201d).<\/p>\n Advance Purchase Rate<\/strong><\/p>\n Advance Purchase Rate room bookings the whole reservation becomes fully non-refundable and non-transferable including any associated meals and\/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.<\/p>\n Special Rates including Weddings, Theme Nights etc.<\/strong><\/p>\n Any specially agreed rates will be treated as an Advance Purchase Rate.<\/p>\n You may wish to take out room cancellation insurance in case you need to cancel your reservation.<\/p>\n You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.<\/p>\n Our right to cancel<\/em><\/strong><\/p>\n Your breach<\/strong><\/p>\n We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:<\/p>\n If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had\/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.<\/p>\n Events outside our control<\/strong><\/p>\n We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and\/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:<\/p>\n Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.<\/p>\n<\/div><\/div><\/div><\/div><\/div> Tontine Operations Limited operates the website www.tontinehotel.com (hereinafter referred to as the \u201cWebsite\u201d), The Tontine Hotel\u2019s hotel reservation website.<\/p>\n The Website and Mobile Services enable users to reserve rooms and beauty treatments in the systems operated by Tontine Operations Limited.<\/p>\n Other services can be reserved through the Website or Mobile Services with partners of Tontine Operations Limited.\u00a0 Reservations are made directly between the customer and the partners of Tontine Operations Limited.<\/p>\n The customer confirms having received from Tontine Operations Limited all the necessary information on the Website or Mobile Services.<\/p>\n All reservations made via the Website or Mobile Services imply consultation and full and unreserved acceptance of these terms and conditions and the conditions of sale for the rate reserved.<\/p>\n Customers agree to these terms and conditions and the conditions of sale for the rate reserved at the time of reservation; no reservation is possible without this agreement.<\/p>\n Customers have the option of saving and editing these terms and conditions by using the standard functions on their browser or computer.<\/p>\n The Website and Mobile Services include the following information:<\/p>\n The legal notice enabling precise identification of Tontine Operations Limited and stating its corporate name, the address at which it operates, its email address, telephone number, registered office, individual VAT identification number, references related to its entry in the Register of Travel Agents and Other Tour Operators and, if different, the address of the establishment responsible for the offer. The main features of the accommodation offered, prices and available dates of the accommodation are shown on each hotel page during the reservation process.<\/p>\n Before ordering services, customers state that the reservation of these services is for their own personal use.<\/p>\n As consumers, customers have specific rights, which would be called into question in the event of the services reserved being used for the purpose of their commercial, industrial, business or professional activities.<\/p>\n All information available on the Website and Mobile Services is given in English.<\/p>\n Customers confirm that they have full legal capacity to commit to these terms and conditions.<\/p>\n<\/div><\/div><\/div> The terms used in this document are defined as follows:<\/p>\n \u00ab acknowledgement of receipt \u00bb: These terms and conditions define the rights and obligations of the parties within the scope of the remote reservation of services offered by Tontine Operations Limited through its Website and Mobile Services.<\/p>\n They cover all stages required for reservation and post-reservation between the contracting parties.<\/p>\n Customers acknowledge having read and accepted these terms and conditions of sale and the conditions of sale of the rate reserved, available on the Website and Mobile Services. These terms and conditions also include the Customer Personal Data Protection Charter. By accepting these terms and conditions, customers expressly accept the provisions of this Charter.<\/p>\n<\/div><\/div><\/div> These terms and conditions of sale apply to all reservations made on the Internet, via the Website or Mobile Services.<\/p>\n<\/div><\/div><\/div> These terms and conditions of sale apply for the entire duration that Tontine Operations Limited services are available on the Website and Mobile Services.<\/p>\n Tontine Operations Limited reserves the right to temporarily or permanently shut down access to its Website and\/or Mobile Services or online booking space without prior notice.<\/p>\n<\/div><\/div><\/div> Customers select the services displayed on the Website or Mobile Services.<\/p>\n Customers confirm that they are aware of the nature, purpose and reservation methods of the services available on the Website or Mobile Services and have requested and obtained the necessary and\/or supplementary information needed to make the reservation in full knowledge of the facts.<\/p>\n On the Website, customers can reserve, as individuals and for their own personal requirements, a maximum of three (3) rooms per reservation and on Mobile Services a maximum of one (1) room. For reservations relating to business groups, meetings, seminars etc. customers should call The Tontine Hotel directly.<\/p>\n Customers are solely responsible for their choice of services and the suitability of those services for their needs. The Tontine Hotel cannot be held responsible in this respect.<\/p>\n The reservation is deemed to have been accepted by the customer at the end of the reservation process.<\/p>\n<\/div><\/div><\/div>\n
\n
Full Terms<\/h2><\/div><\/div><\/div>
Introduction<\/h3>\n
\nThe main features of the accommodation offered
\nAdditional services offered (valid only on the Website)
\nPrices
\nPayment methods
\nGeneral terms and conditions of sale and conditions of sale for the rate reserved
\nValidity of the offer and its price
\nMinimum length of the proposed contract, if applicable
\nMethods of payment accepted.<\/p>\nDefinitions<\/h3>\n
\nEmail sent by the Website or Mobile Services to the customer summarizing the customer\u2019s reservation and confirming its receipt by the Website or Mobile Services.
\n\u201cconfirmation of booking\u201d:
\nVirtual document summarizing the services reserved by the customer on the Internet, and possibly stating the customer\u2019s bank card number in the context of a prepayment or guarantee. Acceptance of the reservation confirmation by the customer constitutes a contractual commitment.
\n\u00ab customer \u00bb:
\nIndividual acting for personal or professional reasons but without relation to hotel activity.
\n\u00ab consumer \u00bb:
\nAny individual acting for purposes that do not fall within the remit of his\/her commercial, industrial, business or professional activity.
\n\u00ab email \u00bb:
\nAny message, in text, voice, sound, or image format, sent by a public communication network and stored on a network server or in the recipient\u2019s workstation equipment until it is retrieved by said recipient.
\n\u00ab reservation request \u00bb:
\nRequest for a hotel room reservation submitted by the customer via Mobile Services or the Internet.
\n\u00ab partners \u00bb:
\nProviders of services available through the Website or Mobile Services, and in particular, tour operators, car rental companies, and train and plane ticket providers.
\n\u00ab online reservation \u00bb:
\nReservation of hotel rooms through the virtual reservation form on the Website or Mobile Services.
\n\u00ab service \u00bb:
\nReservation of hotel rooms whose main features are given on the Website or Mobile Services.
\n\u201cMobile services\u201d:
\nAll services and protocols making it possible to connect mobile terminals to the Internet, and in particular, enabling consultation and reservation of hotel services supplied by Tontine Operations Limited.
\n\u00ab website \u00bb:
\nElectronic service operated by Tontine Operations Limited on the Internet, available at www.tontinehotel.com<\/p>\n<\/div><\/div><\/div>Subject<\/h3>\n
Scope of application<\/h3>\n
Duration<\/h3>\n
Reservations<\/h3>\n