Check-in / Check-out
Check in is from 3.00 pm on the day of arrival. Please advise us if you wish to check in after 7pm.
Check-out is by 11.00 am on the day of departure.
Requests for an early check-in cannot be guaranteed in advance under any circumstances and are subject to availability on the day.
Requests for a late check-out cannot be guaranteed in advance under any circumstances and are subject to availability on the day. Late check-out is charged at £15.00 per hour, subject to availability.
Please make our team aware of any disabilities prior to arrival, so we can cater for you in the most efficient and helpful way.
The Tontine Hotel has wheelchair access to the property and a lift serving our rooms in our annex, however, please note that none of our rooms are classified as disabled access bedrooms.
In the rare occasion of our lift being out of order, we will endeavour to provide alternative ways to access your room (e.g. stair lift), however this cannot be guaranteed.
Family Rooms & Twin Rooms
The Tontine Hotel offers a limited amount of Family Rooms which can also be booked as Twin Rooms direct with the hotel via phone 01721 720 892 or email firstname.lastname@example.org
Please note that the maximum occupancy for one room is based on 2 adults, subject to availability.
Our Family Rooms can accommodate up to 2 adults and 1 child, subject to availability. Additional children in Family Rooms can be arranged directly with the hotel, subject to availability and supplements apply.
Infants up to the age of 3 years stay free (Bed & Breakfast basis).
Children between the age of 4 and 15 in a Family Room on a Bed & Breakfast basis are charged as follows:
1st & 2nd child 4 – 15 years: £15.00 per child (Bed & Breakfast basis)
Dinner is charged based on consumption from the dinner menu.
The Tontine Hotel highly recommends booking your restaurant reservations prior to check-in as availability can be limited and cannot be guaranteed.
Breakfast is served 7.30am – 9.30am Daily
Lunch is served 12.00pm – 2.30pm Daily
Afternoon Tea is served from 3.00pm – 5.00pm Daily
Dinner is served 6.00pm – 8.00pm Daily
Other times may be accommodated by prior arrangement.
Please advise our team of any dietary requirements or allergies prior to check in, so our head chef can endeavour to accommodate your requirements where possible, subject to availability.
The Tontine Hotel offers a limited amount of pet friendly rooms, subject to availability. Please book these direct with our team via phone 01721 720 892 or email email@example.com
The pet charge is £10.00 per pet per night.
Pets are allowed in the following areas of the hotel: pet friendly hotel rooms, the bar and bistro, provided that they are kept on a leash or in a cage in public areas of the hotel. All other areas of the hotel are not pet friendly including the main restaurant and lounge area.
Please do not leave your pet alone in your room for the safety of our Housekeeping staff.
Minimum booking age
The minimum age for a guest checking into The Tontine Hotel is 16, subject to possession of a valid payment method in their name (credit or debit card).
Your credit card on file will be pre-authorised with £0.01 to verify your payment method which is refunded immediately.
The Tontine Hotel offers complimentary Wifi access for all guests.
The Tontine Hotel endeavours to keep their wifi connection in working order at all times. In the event of maintenance issues or general issues with the wifi connection, the hotel will endeavour to notify the guest where possible, however no refunds or reductions of rate will be given to the guest as this is a complimentary service provided.
Damages to the hotel and facilities will be charged to the guest at £200 or the value of the damages, whichever is higher.
The Tontine Hotel has a strict non-smoking policy. Please use the designated smoking areas of the hotel. A fine of £500 will be charged to guests smoking in their rooms and management reserves the right to evict guests who have been found smoking in the property.
Your right to cancel
Best Available Rate
Best Available Rate room bookings may be cancelled 72 hours or more before 3pm on the arrival date. If you cancel your reservation before 72 hours or more before 3pm on the arrival date and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you cancel a reservation less than 72 hours before 3pm on the day of arrival (including any “no show”) and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner and breakfast (the following morning). A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.
If you decide to shorten your stay you must inform reception at the hotel that you are staying in by 11am on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.
The first night of any booking made after 11am on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable in the event of a cancellation (including any “no show”).
Advance Purchase Rate
Advance Purchase Rate room bookings the whole reservation becomes fully non-refundable and non-transferable including any associated meals and/or additional extras. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.
Special Rates including Weddings, Theme Nights etc.
Any specially agreed rates will be treated as an Advance Purchase Rate.
You may wish to take out room cancellation insurance in case you need to cancel your reservation.
You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our right to cancel
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
- you do not pay us when you are required to do so; or
- you breach the contract between us in any way; or
- you have previously breached the contract between us in any way.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
- if you have already paid for your room, we will refund your payment to you; or
- if you have not yet paid for your room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.